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  • returns policy

Refunds and Returns

If, for any reason, you are not completely satisfied with your purchase, you may return the products within 7 days of the date of your order. Please email us at Support@goldalite.com and include your order number and we will send you instructions as to how to return your item.
We are happy to refund or exchange any item subject to the conditions outlined below.

Please ensure goods for return have not been used for any period of time. We will accept returns for change of mind, but request that the goods are in acceptable condition. All return postage costs are to be paid for by the buyer.

GOLDALITE Pty Ltd will NOT pay any postage costs associated with re-delivery of exchanged items. We recommend that you return the product via Insured and Registered Post, as GOLDALITE Pty Ltd will not be liable for items lost. Please keep your tracking information so lost parcels can be followed up.
Exchanges will be processed within 7 working days of receiving your returned goods and will be delivered via Express Post.
If you require a refund, we will refund the price paid by you for the goods within 30 days of receiving your returned goods, provided that you have returned the goods to us according to our returns policy within 7 working days of the order date. We can’t refund the cost postage. Courier charges, special delivery or recorded delivery costs will not be refunded.
Refunds will be made against the original credit/debit card used, or in the case of Paypal into the Paypal account used.
Address details that are incorrect or insufficiently supplied that result in the parcel being returned to us will incur a further delivery fee within Australia. We will notify you of the cost for re-deliveries outside Australia.
If you have given authority to leave goods without a signature, you accept full responsibility if your parcel is lost or stolen from your property.

Unit 3, 52 Albert Street, north parramatta. Post code 2151

Sydney, New south Wales, Australia
Goldalite Warehouse Return
Read below for the correct return address based on where you received your product order.
Please be sure to return your products to the correct address.
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